Web item opens field screen for ticket

Question

Hello,

our tickets have a lot of custom fields which should be editable by our developers. Now i want to make this as comfortable as possible. The two options i know of and i am currently using are, to order the fields into tabs or to have a seperate field screen linked to a transition from the status to itself.

Now my favourite option would be to add a button to the "operations-top-level" that opens a field screen to edit some values in the ticket. Is there currently a way to do this with the help of the Script fragments?

Greetings, Julian

Joanna Choules · Accepted Answer

Hello Julian,

Field screens are only available to the user if they are associated to an issue operation or a workflow transition, so a script fragment would have to cause one of those two things to occur in order for a field screen to appear. For this reason I think you should probably stick to the self-transition approach you've already been using, but within that approach you can create a script fragment that will link directly to the field screen as follows:

* Go to the script fragments page and create a new custom web item. Set location, key, menu text etc. the way you want them.
* Set 'Do what' to 'Navigate to a link'.
* Set 'Link' as 'http://YOUR_JIRA_ROOT_URL/secure/CommentAssignIssue!default.jspa?id=${issue.getId()}&action=ACTION_ID_OF_SELF_TRANSITION'. The parts in all-caps are what you need to replace with the values appropriate to your circumstances.

When you click on this web item, you will be taken to a page showing the field screen for the transition: it basically looks and behaves exactly like the usual dialog box except it's in its own page, rather than being overlaid on the page you were on before. I don't know whether that's exactly what you were looking for in terms of UX but I think it's as close as you can come to what you want.

Hope the above helps.

Yours,

Jake