What are you looking for in a good ITSM report? 🧐

Patricia Modispacher _appanvil_
Atlassian Partner
June 22, 2023

Are Jira out-of-the-box reports not providing you with the comprehensive IT Service Management (ITSM) reporting capabilities you need? 
We hear you.
That's why we've developed three new Jira reports specifically designed to address the unique reporting requirements of ITSM, improving the Jira ootb capabilities. 📈

 

We understand that ITSM reporting plays a crucial role in tracking and optimizing your IT service delivery. That's why we want to introduce these new reports of Report Builder to you and gather your valuable feedback.

  • Are there any specific metrics or insights you're missing in the default Jira reporting?
  • What are the challenges you face when it comes to ITSM reporting?

 

Have a look at our three new ITSM reports:

First Reply or Response Time (FRT) Report

Created vs. Resolved Report

Closed vs. Reopened Report

And share your thoughts and suggestions! 🤔🙌

 

Your input is vital in shaping the future of our reporting solutions. We want to ensure that our reports not only meet but exceed your expectations, helping you make informed decisions and drive continuous improvement in your ITSM processes.

 

And last but not least, stay tuned for next week. Then, we will introduce a unique ITSM report that will revolutionize the way you work with reassignments. 😏

 

Looking forward to hearing from you! 🤝

 

Best regards,

Patricia from Actonic

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