It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
  • Community
  • Answers Developer Questions
  • Questions
  • We need a solution for providing pop up information to end users when they select field values while creating a ticket in JIRA Service Desk (Customer portal). Any suggestions? (JJupin live fields & many other plugin features dont seem to work in JSD).

We need a solution for providing pop up information to end users when they select field values while creating a ticket in JIRA Service Desk (Customer portal). Any suggestions? (JJupin live fields & many other plugin features dont seem to work in JSD).

Satish Kumar Oct 06, 2016

Example use case - When a user selects an application value, a pop up message should inform the user that only application's x version is supported by this support centre & for other versions, users have to submit the ticket elsewhere.

1 answer

0 votes
Sarah Dashow Oct 06, 2016

I am not sure if this is what you are looking for, but I was looking at the following plug in (Extension for JIRA Service Desk) recently, and their multilevel structure feature may provide what you are looking for. It is also built for JSD specifically.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

1,466 views 13 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you