Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,359,864
Community Members
 
Community Events
168
Community Groups

Unresolved issue in Portfolio

Hi all, 

I've a problem with Portfolio. I notice that there were some user story not imported in my portfolio plan. The only difference I found was the resolution field, filled out as Unresolved on the user stories I can't see in Portfolio.

Why this? 

Thanks

1 answer

0 votes

Hello Dania,

My associate Martin put together a list of items that Could cause issues to not show up in a plan, as a fist step I would recommend checking this thread out:

https://community.atlassian.com/t5/Jira-questions/Issues-not-showing-up-in-Portfolio-Live-Plans/qaq-p/108507

But as you also noted that the Resolution field showing as Unresolved on issues that are not showing up, I would recommend starting at the filter used by the board tied to the plan, as this would indicate that there is something in the filter that is excluding issues where the resolution is empty.

Next I would recommend checking if there is a workflow conflict causing open issues to show as resolved as described here:

https://confluence.atlassian.com/jirakb/closed-issues-show-as-unresolved-or-open-issues-appear-as-resolved-with-strike-through-151126301.html

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

Online AMA this week: Your project management questions answered by Jira Design Lead James Rotanson

We know that great teams require amazing project management chops. It's no surprise that great teams who use Jira have strong project managers, effective workflows, and secrets that bring planning ...

172 views 1 6
Read article

Atlassian Community Events