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behaviours not working in customer portal

Using behaviors plugin which came with script runner. created a behavior for a field to show a table in the description field.  It's showing the table in Jira create issue screen but not showing in the custmer portal. I created two behaviors one for portal and one for jira and tried but its only showing code over their not the table in the portal .

 

image.png

import com.onresolve.jira.groovy.user.FieldBehaviours
import com.onresolve.jira.groovy.user.FormField
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.priority.Priority
import groovy.transform.BaseScript

def descField = getFieldById("11301")

if (descField.getValue() =='')
{
descField.setFormValue("""h2.Account details
----

bq.*Table_Name/View_Name/Column_Name and Sequence_Name Privileges*
||Database_Name||Schema_Name||Table_Name||PHI(YES/NO)||
|| | | | |
|| | | | |
|| | | | |
|| | | | |
----

*additional info*
----

""")
descField.setHelpText("Please provide details")
descField.setRequired(true)
}

 

 

Am I missing something Please help me out?

 

@Antoine Berry  @Petter Gonçalves @Tarun Sapra 

1 answer

0 votes
Antoine Berry Community Leader Jul 01, 2019

Hi @Surender Reddy ,

Unfortunately I do not have Service desk at the moment so I cannot try it out. Please check here if your version is compatible. I am not sure Service Desk Portal handles Visual description. Can you add a table in portal view when manually creating an issue ?

Antoine

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