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behaviours not working in customer portal

Using behaviors plugin which came with script runner. created a behavior for a field to show a table in the description field.  It's showing the table in Jira create issue screen but not showing in the custmer portal. I created two behaviors one for portal and one for jira and tried but its only showing code over their not the table in the portal .

 

image.png

import com.onresolve.jira.groovy.user.FieldBehaviours
import com.onresolve.jira.groovy.user.FormField
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.priority.Priority
import groovy.transform.BaseScript

def descField = getFieldById("11301")

if (descField.getValue() =='')
{
descField.setFormValue("""h2.Account details
----

bq.*Table_Name/View_Name/Column_Name and Sequence_Name Privileges*
||Database_Name||Schema_Name||Table_Name||PHI(YES/NO)||
|| | | | |
|| | | | |
|| | | | |
|| | | | |
----

*additional info*
----

""")
descField.setHelpText("Please provide details")
descField.setRequired(true)
}

 

 

Am I missing something Please help me out?

 

@Antoine Berry  @Petter Gonçalves @Tarun Sapra 

1 answer

0 votes
Antoine Berry
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 01, 2019

Hi @Surender Reddy ,

Unfortunately I do not have Service desk at the moment so I cannot try it out. Please check here if your version is compatible. I am not sure Service Desk Portal handles Visual description. Can you add a table in portal view when manually creating an issue ?

Antoine

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