How do I execute Plugin installation for Hosted JIRA

[ashrocket]

I'd like to be able to use the Jira SU plugin.

https://studio.plugins.atlassian.com/wiki/display/JSU/JIRA+SU+(Switch+User)+Plugin or also located at
https://plugins.atlassian.com/plugins/com.dolby.atlassian.jira.jirasu

Is this something that as Administrator, I'm supposed to be able to do myself (vis a vis, permission wise, do I have it, to install a plugin?) or something that I ask for via a support ticket?

[Andrew Frayling]

Hi,

Unfotunately the only plugins that are available with OnDemand are the ones that are provided by default and you cannot ask support to install plugins for you. Have a look at http://confluence.atlassian.com/display/AOD/Atlassian+OnDemand+Plugin+Policy and http://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand for details of the plugin policy and general restrictions with OnDemand.

Not what you wanted to hear, but I hope that answers the question?

Andrew.

[ashrocket]

Totally does answer the question. I've always thought that the SU function should be included in Core. As Administrator, with such a complcated permssion scheme (aka Powerful Permission scheme) I've found that being able to SU as a user to test what they can see and not see is kind of crucial, is there anywhere to 'request' core features that's monitored? Like a Vote for Feature page somewhere?

[Andrew Frayling]

Hi,

I'm not sure that there is a single place (at least not one I could find). Atlassian are looking at Remote Apps (https://remoteapps.jira.com/wiki/display/ARA/Home) for future support for plugins/add-ons for OnDemand, but I don't know how far down the line they are with that yet.

What it's probably worth doing is raising a ticket in the OnDemand project at https://support.atlassian.com for the specific plugin(s) and Atlassian can link and/or move it to similar requests.

Hope that helps?

Andrew.