Allow external users to access only one portal group, and not the rest.

[Jacob Novak]

Currently, we have our portal open to all internal employees. This is done by allowing customers to register their own account, as long as they are using an employee email. Employees can submit requests to various departments including IT, Mailroom, HR, etc.

I have been asked to stand up a new portal group that will allow for business partners to submit tickets. I need to grant them access to specific service requests, WITHOUT giving them access to the rest of our internal portals.

Is this possible? Or do I need a new instance of JSM?

[Valerie Knapp · Accepted solution]

Hi @Jacob Novak , welcome to the Atlassian Community and thanks for your question.

If I've understood correctly what you want to achieve, I think this should help you https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ 

Can you please check out this documentation and share your feedback if that's resolved the issue for you or not? 

Cheers

[Jacob Novak]

Thank you Valerie! This is exactly what I was looking for.