Go to project settings --> Details -->Scroll to end of the page and change the default assignee to Unassigned or Project lead. Its better to keep default assignee as unassigned.
2. How to change Key ? Go to project settings --> Details --> Enter the new key in KEY text box and click Save details
1. I am unable to add a default assignee, i.e. I need to add cloudsupport@xoriant.com as a default assignee for all the tickets raised by any user in my organization.
2. Regarding Key - For e.g., the key in my project is set as ITSM however when we raise an Incident or a request or a change ticket the ticket number always shows as ITSM- 10, ITSM-2, etc, need to change the key for each kind of tickets i.e. for Incident it must show as ITSM-INC-01 etc, for Service Request it must show as ITSM-SR-01, hope I am able to make you understand my query.
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1. You can add only users (people) as Default assignee and not Group lists. If you want any group DLs to be added, then you need to create a user with email cloudsupport@xoriant.com
2. One project will have one Key irrespective of request/ticket type. We cannot modify them based on different ticket types like incident, change etc
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