Change request type ticket category

[Robert Nadon]

Hi all,

So I created a request type but was under the wrong category on the side.   Is there a way to move it?

I know I can just delete the one and click on the left and re-add it, but just wondering if I could move it instead.  

Note not the portal group, the ticket category

[Roberto Miasack · Accepted solution]

@Robert Nadon

You can not. 

You can read more about these categories here:

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-request-types-and-ticket-categories/

Kind Regards

[Robert Nadon]

Yeah I read through all those doc prior to asking, and could not find the way to "move" other than delete and recreate.  Thanks.

[Jehan Gonsalkorale]

Hi Robert, 

We have just rolled out the functionality to move a request type across work categories. You can select the "Move" option from the meatballs menu on "Project settings" > "Request types" page. 

I hope this helps, at the very least for next time. 

Best regards,

Jehan