How to sort the order of request types in the group in JIRA service desk

[nooraknan]

Hi,

May I know how can I sort the order of the created request types in the group for the Portal in the JIRA service desk.

Best Regards

Noor Aknan

[Alex Koxaras -Relational- · Accepted solution]

Hi @nooraknan

Try Project Setting > Portal Settings

Let me know if that's what you wanted.

Alex

[nooraknan]

Hi Alex,

Thanks for your reply. I have created my own request types and groups, I want to display in a certain sequence. But I am not seeing any option.

Best Regards

Noor Aknan

[Alex Koxaras -Relational-]

You can sort it manually. There is no option to sort them e.g. alphabetically.

[nooraknan]

It seems which I create first it goes below. There is no option to drag and organize as per my requirement :-)

[Alex Koxaras -Relational-]

Request types can't be sorted if that's what you wanted all along. However, portal groups can be sorted (follow the initial instructions I gave you).

Question: Why do you need to sort your request types? You can always use the filters or search for a specific request type.

[nooraknan]

I have created  my own groups and request types. To make it neat and  easy to understand by the custmer I want to organize it. It seems there is no option.Even I can't drap and drop to reaarrage. It is currently look like as attached. It seems which ever I create at last it appears at the top,

[nooraknan]

[Ronald Kratz]

Once you create the group and assign forms to the group, open the group by clicking the dropdown arrow on the row with the group you want to organize:

Then you will be able to sort them by dragging them into the order you disire.

I am using the cloud version of Jira

[Hugo Mangin]

Finally THE answer to the question. Thanks, worked just fine for me

[reuben_hollifield]

Updating this thread with the latest info, since the JSM Project Settings view has changed recently.  

To reorder request types in you portal, select Project Settings / Channels & self service / Portal / Portal Groups.  From there, you can drag and drop the requests and reorder them.