Heather Ronnebeck Community Champion

Hi, I've created an automation (still in testing) to pull values from form fields, however it doesn't appear to be doing what it should based on the documentation: https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/#Retrieve-form-fields-with-smart-values Here is…

Hey, So we're using the Assets macro in Confluence and the team is trying to wrap the text in the columns inside the macro. However, we're having an issue doing that. We're trying to figure out if we can either do one of two things: * Configure a way to wrap the text in the columns in the macro. * Use some kind of markdown…

Hi, I am trying to create a custom role that will only be used for adding users to the drop down for the assignee field in a JPD project. Does anyone happen to know which permission I need to use to achieve this by chance? Yes, the users getting this role will have a creator license. We just don't want everyone with a…

I have a customer that is trying to get a running counter of time since the last update was done. They want to have a dashboard widget that shows each ticket, and the time it was last updated, plus another column showing how long it's been since it was last updated. Does anyone have any ideas on how I can accomplish this?…

Hello fellow Community Members! 👋 Today, let's embark on a journey into the world of Jira Automation rules, exploring a real-world use case that could save you precious time. Automation is all about efficiency, and the scenario I encountered in my environment perfectly aligns with that goal. As a fellow customer, I want to…

Hello! I've got another automation question for everyone. I am trying to do the following: * If a custom field (called Platform for this purpose) has iOS as a selected option, then add the unreleased iOS-1.2.3 version to the fix version field. * If the same custom field has tvOS as a selected option, then add the…

Hey, What I'm trying to do is create an automation that does the following: * Upon being triggered by a ticket being closed, checks to see if there are any fix versions attached to the ticket. * Grabs the names of all versions in the fix version field on the trigger ticket. * Checks each version listed to see if there are…

Hello, I'm wondering if anyone has any tricks or tips for migrating word documents in bulk from Sharepoint Online to Confluence Cloud. I haven't had to do a migration like that before, but am looking to find a way to do this as easily as possible. Thanks!

Hi, I am trying to create an automation that when tickets enter a certain status the following happens: * Lookup a team field (team a, team b) * If "Team a" then edit the ticket and add fix version "Team a - 1.x.x" * If "Team b" then edit the ticket and add fix version "Team b - 1.x.y" The main issue is I need to search…

Hi, I'm wondering if I can get some assistance. Here's what I'm trying to do. I'm trying to create an automation that will run through every single page in a Confluence Space and update it in the following ways: * Update the owner to be "xyz" * Apply Page Restrictions based on criteria. The criteria for the page…

Hey, I have several automations that are running on a scheduled cadence. I'm trying to create subtasks as part of the same automation. I have a feeling my branching isn't working as expected, but I could use a hand please. What I've done at a high level is: * Monday AM run automation * Create Task * For most recently…

I have a question for the group that are related to KB pages. Is there a way to ensure that a KB article is applied to a ticket before the ticket can be closed? I ask because if a KB article doesn't exist for a ticket, then the users want to ensure one is created before the ticket is closed as a proactive measure. Thanks!

Are you tired of repetitive tasks slowing down your Jira workflow? Look no further than automation! On Feb 28, 2024, we hosted an informative session led by Heather Ronnebeck with Erica Larson, Andree Lindenblatt, David Renton, and Krimo Khermane, on the power of Jira Automations. This blog post summarizes the key…

Hi, I'm trying to create an automation that sends out an email to a list of agents if they have recorded less than a certain amount of hours within a business day. So far, I can get a list of tickets that has time spent on them by the users that have logged time. But now, I'm a bit stuck on the part where all those time…

Hi, I'm trying to pull data in from Jira Service Management to PowerBI using the connector from Appfire. I'm having issues where these projects just aren't showing up in PowerBI. I'm wondering if I'm overlooking something like a permission. Would anyone have any ideas on what I can try? Thanks!

In JSM I'm looking to create a global organization that can be auto applied as a set of customers within all JSM projects that get created. The reason we're looking to do this is because we want to create JSM projects for each area of the business that is customer facing. For example: - Support - Sales - Incidents - etc…

Based on all of my research I need something like Zapier or IFTTT kind of setup, but I'm looking for something more like a marketplace plugin that I can use to do the integration instead. Does anyone have any suggestions?

Hello, I'm looking for a way to attach a form to a request type in the JSM portal based on the organization the customer is assigned to. The use case is more in line with when a customer of org A wants to create a ticket, Jira will see they are in Org A and provide a form based on their organization. If a second customer…

Good Afternoon, I'm doing a bit of investigation into how people are archiving projects within Jira Cloud Standard subscription. I'm looking for any and all ideas on how you guys work around archiving projects with either permission schemes, plugins, or even just taking that plunge and going premium. Thank you!

Hi Everyone, My question is quite simple. Where do I find the Advanced Settings for configuring the import limit for CSV files? I've already searched system settings and didn't have much luck there. I've attached a screenshot of the error. Thanks!

Hello everyone, I'm currently working on a situation where I need to verify that all of the agile (scrum and kanban) boards are inside a Jira Cloud site. Currently, I can't seem to find a way to view all boards that are outside of the https://<cloudsite>/jira/boards avenue. Whereas with dashboards and filters I can access…

Currently, I am working on a problem where I can only get some of the tickets to show up under the epics in my Advanced Roadmaps. I have a feeling the problem is in my Scriptrunner JQL I'm using. Basically I have one epic that has over 100 tickets in it, but only 1 of those tickets shows up on my roadmap. My scriptrunner…

I am working on a situation where the user has requested that I make fields mandatory based on other fields being marked with a specific value during the ticket creation phase. On Server, I would have used the Scriptrunner behaviours functionality to achieve this. I understand this isn't available in cloud. Is there a way…

I am trying to create a scripted field in my cloud instance that looks up the Linked Issues for a specific link type and then outputs the key & summary into the field. Example. Epic TEST-12 is linked to ABC-123 using a "Initiative/Project" issue link. On ticket TEST-12 there is a field called "Initiative" and that field…

I'd like to use the features of Epics with new issue types. Is there a way to do this on the Server platform?