Sub-Task Creation via Automation

Heather Ronnebeck

Hey, 

I have several automations that are running on a scheduled cadence. I'm trying to create subtasks as part of the same automation. I have a feeling my branching isn't working as expected, but I could use a hand please. What I've done at a high level is:

1. Monday AM run automation
2. Create Task
3. For most recently created Issue:
   1. Create subtask (with the following fields)
      1. Summary: {{issue.parent.summary}}: Extra part of title
      2. Description: Jargon on description with [{{issue.parent.key}}: {{issue.parent.summary}}|{{issue.parent.url}}] -- This part here doesn't populate It just gives me a : with a link that points to all project issues. 
      3. Due date: {{issue.parent.duedate}}
      4. Assignee: {{issue.parent.assignee}}
      5. Reporter: {{issue.parent.reporter}} -- This one just kills the automation and makes it fail if I do this vs putting in an actual username.
   2. Create Subtask X to X+1 -- Basically do this as many times as needed for the specific automation.

The issue I'm having is that when I do this. The fields aren't being populated if the ticket is being made at all. I can't do trigger issue because the trigger is a scheduled time and not an issue. 

I've also added in multiple re-fetch steps between making the tasks and subtasks to no avail. 

Does anyone have any suggestions I can try? Thanks in advance!

Heather Ronnebeck

Alright... I think I answered my own issue. I'll post it here though. It looks like when doing an automation like this, you want to do 2 things.

1. Use {{issue.fieldname}} not {{issue.parent.fieldname}} in the Create Issue action I mentioned in Step 3.1. 

2. Make sure in the same create issue action in Step 3.1 you have the parent issue set to current issue. 

** Note: Multiple Re-Fetches helps buy time too. 

Thank you though everyone for the help!