Rachel Wright Community Champion

Discussions

    • Jira Image of the Day: Components, Components, and More Components

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? Many uses for the term “components” in the Atlassian ecosystem. Visit: * Jira Components: Jira > Project > Project settings >…

    • Jira Image of the Day: Workflow Diagram Details

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? The same simple workflow, drawn three different ways. Visit: Admin > Work items > Workflows What can we learn? It doesn’t matter if…

    • Jira Image of the Day: Workflow Drawing Standards

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A standard method for presenting forward, backward, and alternate workflow transitions. Visit: Admin > Work items > Workflow What can…

    • Jira Image of the Day: Resolution is Empty Query

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A list of Jira work items that do not have resolutions. Visit: Filters > Search work items What can we learn? A resolution answers…

    • Jira Image of the Day: Failed Workflow Validator Error

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? The error message displayed to the user when a workflow transition fails validation. Visit: Admin > Work items > Workflows What can…

    • Settings Created for Jira Product Discovery Projects – Not What I Expected

      Mistakes in Jira administration are learning opportunities. Here’s an example of one of my incorrect assumptions and what new settings are actually added when Jira Product Discovery projects are created. Today I expected Jira to behave one way and after some experimentation, I learned that I was wrong. Sometimes this…

    • Jira Image of the Day: Choosing Between Single and Global Workflow Transitions

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? Left: A workflow with single transitions between statuses. Right: A workflow with global transitions between statuses. Visit: Admin >…

    • Jira Image of the Day: Leveraging Work Type Hierarchy Levels

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management Deployment Type Jira Cloud What is shown? Work type heirchy levels in Jira Cloud. Visit: * Admin > Work items > Work types * Admin > Work items > Work type hierarchy What can we learn? Creating a new work typeWhen…

    • Jira Image of the Day: Changing a Project Key

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A misspelled project name and key on the details settings page for a Jira project. Visit: Project > Project settings > Details What…

    • Jira Image of the Day: Managing and Sharing Jira Schemes

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? Options for individual or shared work type schemes between multiple similar Jira projects. Visit: * Cloud: Admin > Work items > Work…

    • Jira Image of the Day: Jira Project Types and Categorization

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A list of business and software projects in Jira Cloud. Visit: Projects > View all projects What can we learn? Jira has multiple…

    • Jira Image of the Day: Drawing Workflows Outside of Jira

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A workflow diagram drawn outside of Jira. Visit: Admin > Work items > Workflows What can we learn? Sometimes it’s easier to draw out…

    • Jira Image of the Day: Data Center Main Navigation

      Concept Relates To Application Type Jira Software, Jira Service Management, Jira Core Deployment Type Jira Server, Jira Data Center What is shown? The top navigation menu in Jira Server and Data Center. No matter where you are in Jira, you’ll always see this same menu at the top of the page. Here are the parts of the main…

    • Jira Image of the Day: Cloud Main and Sidebar Navigation

      Concept Relates To Application Type Jira (Jira Work Management and Jira Software), Jira Service Management Deployment Type Jira Cloud What is shown? In 2025, Atlassian announced a new navigation experience in Cloud. The main top navigation bar is simple and distraction free. No matter where you are in Jira, you’ll always…

    • Default Jira Project Permissions

      Sometimes it’s important to understand how far your Jira application has strayed from the default configuration. Was that setting there from the beginning or did an application administrator add it eons ago? Default permission schemes (Jira Software Cloud) To find out, visit Admin > Issues > Permission…

    • Connecting Jira to a Git-based source code repository

      I just got a new client. They are a software development firm and they make the most amazing product! I’m impressed with what they’ve shown me and they seem to have a robust SDLC process. But then we start taking about Jira administration and that’s where the conversation takes a different direction. All those great…

    • Surviving, Evolving, and Thriving on Your Jira Journey

      Where are you on your Jira journey? Most of us start out simply trying to survive the never-ending list of Jira configuration requests. I remember those days well! After some time and experience, you’ll create ways to make the configuration simpler and easier to maintain. Then you’ll start automating everyday admin tasks…

    • Why should deleting issues in Jira be restricted?

      Question Why don’t you recommend deleting issues in Jira? Answer In my own Jira applications, and when helping clients, I always recommend removing the ability to delete issues. Normally, I don’t recommend setting too may Jira restrictions. In most cases, my advice is to only restrict capabilities that are necessary…

    • Tips for Jira Admins: Top 5 skills

      Hello Community! My name is Rachel Wright and I am a certified Jira administrator, author of The Jira Strategy Admin Workbook, and an Atlassian Community Leader. In this video, I'll share the top 5 skills every new admin should have: https://www.youtube.com/watch?v=OTAqURrK8d8 Be sure to check out the next video in my 7…

    • Jira Image of the Day: Using a Jira Sandbox

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management Deployment Type Jira Cloud What is shown? Settings for a sandbox application in Jira Cloud Premium or Enterprise. Visit: Admin > Billing > Products (top nav) > Sandbox (left nav) What can we learn? If you have Jira Cloud…

    • Jira Image of the Day: Documenting Apps, Connections, and Integrations

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An example table to record your Jira apps, connections, integrations, an d additional internal or third-party code. Visit: Admin > Apps (Cloud)…

    • Jira Image of the Day: Adding Existing JSM Customers to Projects and Organizations

      Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? A customer account added to a support project in Jira Service Management. Visit: Project > Customers Visit: Project settings > Access > People and access What can we learn? In Jira Service Management, a “customer” is an…

    • Jira Image of the Day: Jira and Confluence Differences

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Confluence Deployment Type Jira Cloud What is shown? A screenshot of a dashboard in Jira Cloud, a request form in Jira Service Management Cloud, and a Confluence Cloud home page. What can we learn? Jira and Confluence are both…

    • Jira Image of the Day: New Delegated Workflow and Layout Permissions in Jira Cloud

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management Deployment Type Jira Cloud What is shown? Workflow and layout announcement banners on the Permission schemes admin page in Jira Cloud. Visit: Admin > Issues > Permission schemes What can we learn? In 2017, Atlassian started…

    • Jira Image of the Day: Managing Jira Service Management Customer Accounts

      Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud What is shown? The Portal-only customers page where you can manage all customer accounts in a JSM application. What can we learn? In Jira Service Management, a “customer” is an unlicensed, internal or external user, who requests support…

    • Jira Image of the Day: Jira and Confluence Similarities

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Confluence Deployment Type Jira Cloud What is shown? A screenshot of an issue in Jira Software Cloud, a request form’s configuration in Jira Service Management Cloud, and a global space overview page in Confluence Cloud. What…

    • Jira Image of the Day: Linking Jira Service Management Requests to Jira Issues

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? The process of linking a Jira Service Management request to a dependent Jira issue and some related Confluence pages. What can we…

    • Jira Image of the Day: Benefits of Connecting Jira and Confluence

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluence Server, Confluence Data Center What is shown? A snippet library in Confluence to provide reusable code examples to…

    • Jira Image of the Day: Creating Automation Rules with AI

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management Deployment Type Jira Cloud What is shown? An instruction turned into an automation rule by Atlassian Intelligence (AI). Visit: Admin > System > Global automation Visit: Project settings > Automation What can we learn? In the…

    • Jira Image of the Day: Vetting Apps and Third-party Solutions

      Concept Relates To Application Type Jira Work Management, Jira Software, Jira Service Management, Jira Core Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? My five-step process for vetting apps and third party-solutions. Use this as a starting point and customize it to fit your needs. Visit: Admin…

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