Rachel Wright Community Champion

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Ha! Great question @Thomas Jones. Hi @Clint Young and thanks for taking one of my Jira admin courses on LinkedIn Learning! I agree with @Martin Runge In order of least offensive, I'll accept: * Item, work, work item (from Cloud users) * Issue (from current or former Server/Data Center users) * Ticket (only from…

Great post @AGASTYA SHARMA - thanks so much for sharing this! The part that resonates with me the most was "I realize I didn't join the Atlassian Community to collect badges. I joined to learn. Then I stayed because of the people." I joined the community simply to learn more about Jira administration and it turned out to…

@Savannah Ehrhardt - you're such a hero! This is wonderful. Thanks for sharing and inspiring everyone with great ways to "automate the automation"!

Thanks for the great tip @Christian Winter

Hey @Matt Doar , what an interesting question! I would assume that Jira would not create a dupe item as IDs are supposed to be unique. Once XYZ-12 is moved to ABC-14, there should never be another XYZ-12 (even if the item is moved back to its original space.) I'm basing this assumption on my Jira Server days where I…

Howdy @Bill Sheboy , thanks for commenting! While we're wishing for things, I'd love it if automation supported admin actions too. For example, find a user who hasn't logged in in X days and make their account inactive. Or alert me when a new custom field is added. (I know there are apps that can do this.) This post is…

Greetings all, I will admit, I had to force myself to start using the new workflow editor, but once I finally did, I found it was easy to understand and do what I needed to get done. I especially like the new update experience over the old create draft/publish procedures. It will be great when we're able to rename…

Hi @Yatish Madhav, glad this was a timely tip for you! I used it myself recently to add 90 selection values to a multi-select field. Hopefully other admins will stumble upon this and not need to do it manually in the UI! To answer your question, the ability to "edit" via import (and this action is essentially an "edit" of…

Hi @Tere, thanks for letting me know you can't see my response online. I can't see it here either. I've reported this to Atlassian. Have a great day! Ref: https://community.atlassian.com/forums/Community-Announcements-articles/Forums-bug-report-thread/ba-p/3183735#U3214513

Hi @Labadie_ Agustin - Contractor , I came across your older question but was interested to see if I could get it to work. I did - with some caveats. First, I'm using Cloud and you're using Data Center. So, it's possible my solution won't work for you, although the automation functionality was built by the same folks, so I…

Hi @Dominique Koller, I was looking for interesting older Jira questions and yours popped up! I've done something similar to what you're asking in a couple different ways: Way 1: Using the built-in Jira Cloud automation rules I'd need to know more about what data you're trying to report on, but for my use case, I wanted a…

Thanks @Trudy P Claspill - I clarified my response above. Yes, I was thinking that we used to be able to create bugs in jira.atlassian.com, but maybe I'm mis-remembering that! Agree - the better form to use is https://support.atlassian.com/contact.

Hi @Hassen Alwalie from the options you've listed in your question, it sounds like you have a great grasp of some initial solutions to try. Here are some answers to your questions: What’s the best way to introduce a project layer on top of product boards in Jira? Since you already have Jira Premium, I suggest leveraging…

Hi @Amanda Brown, sorry you're having trouble with the iPhone Jira app. But kudos to you for posting a video explaining the problem! So helpful! This community is full of users just like you who are here to help, but this is a problem that needs to be reported to Atlassian directly. I suggest submitting a support request…

That was a great year KGM!

Hi again @Wanda Ng , Thanks for the additional information. I found an integration that does what I think you're asking for via Zapier. Sorry I'm not able to test any of this; I don't own the Harvest application I'm using so there's no way I can experiment with it. In the screenshot example: when a new time entry is…

Thanks for sharing the additional context @Bill Sheboy ! I updated the information above to clarify where "Story point estimate" is used. Thanks for the JAC link too. I too wish for more Jira consistency in the new year. ;) I wish you a happy and healthy 2026!

Hi @Wanda Ng, I'm currently tracking time in both Jira and Harvest and that duplication is no fun! Luckily, I noticed Harvest has a Jira integration that it sounds like you've found too. You said you've already established the connection, so can you tell us more about what it isn't doing that you'd like it to? I've noticed…

Needing to download an app to pay for a parking spot is the absolute worst! * Likely to be "one use" = high * Likely to be part of a data breach = higher

In addition to what others have said, I'd like audit log-related events supported as part of the built-in Jira automation engine. For example, today, I can trigger an automation rule based on a field value added, removed, or changed. I'd like similar capabilities based on admin config changes. E.g., Send a notification if…

Hi @Sonu Kumar, yes, you're correct! A specific permission is needed for users to create Team-managed Jira projects. Ask your Jira application admin for the following: * Visit: Admin > System > Global permissions (direct link: your-jira-site.atlassian.net/secure/admin/GlobalPermissions!default.jspa) * Add your username to…

Hi @jackz, sorry you're experiencing a less than desirable change. I don't have any direct insight into the UI difference you specifically reported, or any of the other changes Atlassian regularly makes, except to say that in Cloud software - change is inevitable and frequent! I'm still updating instances of "JIRA" to…

Update on the link types named "Polaris": Please see "Can I safely retire Polaris link types?" at https://community.atlassian.com/forums/Jira-Product-Discovery-questions/Can-I-safely-retire-Polaris-link-types/qaq-p/3048870. Atlassian confirms you can remove or rename these link types but "they will be re-created as-is the…

Hi @Grace, are you talking about the "Print list" function, under the "Export" button at the top right of the "Search work items" page? (Seen at a URL like: your-site-name.atlassian.net/issues/?jql=) If so, I don't remember that function ever displaying attached images. And if you think about it, since the data is…

Here's an example that should have an easier solution. The short version: two companies merge. They both have Active Directory and Jira. The organization's focus is getting users access to each other's tools quickly. The impacts of that action later in Jira are (somewhat understandably) not high on the priority list.…

Hi @Katie Douglas, here's one quick and easy method you could use: create a JQL query to return the desired data and show the "Time to resolution" column. Here's and example and how I did it. My example query is: project = HELP and Organizations = Alpha and created > startOfYear() My client's name is Alpha and I've set…

Hi @Gabriel Lucero, this post is from 2021, which is ancient in Atlassian-time. ;) I'll put it on my "to do" list to update this. In the mean time, I just checked a new Jira Cloud Premium instance I created on 2025-05-04. Here are the settings in the scheme called "Default Permission Scheme". Hope this helps!

Hi @Sam Hall, I think the answer is both deployment methods, but let's double check with someone from Salto to make sure. Paging @Baptiste_Pouilloux _Salto!