Mike Rathwell Expert

I am using the JMWE Cloud email issue function and having difficulty getting a text split to give me the element I want to make a friendly greeting. From a user picker custom field, I want to select the human's first name. It seems that the split function on the text field smart values page should work. However: Hi {{…

I am re-working a set of workflows in a project and I have some rather complex post functions that I'd like to move from one transition to another. Is there an easy way (via plugin or other methodology) to just move them to the new transition or am I faced with having to recreate them in the transition I want them in?

We are exploring adding a second Identity Manager to the org Atlassian Access. Existing is Okta with DNS, HTTPS, and (?)Google Workspace having the same domain name verified. The question mark is because Workspace is not and hasn't been configured. We would like to add Google Workspace to the configured managers with the…

I have a request from the user base to be able to capture github pull request comments after merge to the comments field in Jira. I've grepped Google extensively and find bits of it but nothing that really solves the problem. Has anyone else had this need and found a solution? Even if it were an issue property that one…

Originally posted on the Atlas Authority blog If you are looking for an “insert tab A into slot B” technical article… Sorry. This isn’t that but it’s still important for any Atlassian administrator. The technical world is rife with tediously detailed articles. Too often, they leave out the human aspect. To that end, this…

Please don't get me started on the why I need this as that way lay madness. However, I have managed to get part of a requirement answered with a listener that actively notifies when a Jira group is updated and need to do the same thing when a project ROLE is updated. The piece I have working (and need the same for project…

I have, perhaps stupidly, long had my Atlassian ID associated with my work email address. That was fine in the early days but less so now especially as I become more active in the community. It is convenient in that the same account sees my company stuff AND my vendor support service desks and the like in one place but...…

Preface (ultimus) The idea for this series of articles came to me while deep in the throes of making the journey from my warm and friendly Server environment to the wispy world of the Clouds. I am the solitary admin referenced in the title. I had originally thought this would be a single, longish article. However, as the…

When still on hosted Jira, if someone updated a multi user field, only the CHANGES were notified out to those watching the issue. On Jira Cloud, if someone updates a multi user field, the notification has the "what it was" value and the "what it is" value showing EVERY NAME in the message. For example, there is a case…

Rightly or wrongly, I have a use case where I would prefer NOT to have some request types on the portal BUT have them still able to be created. I found that I could see the "type" from the create button and tried to find the right permission to have OTHERS outside the project be able to create with that. However I can't…

Preface (redux) The idea for this series of articles came to me while deep in the throes of making the journey from my warm and friendly Server environment to the wispy world of the Clouds. I am the solitary admin referenced in the title. I had originally thought this would be a single, longish article. However, as the…

Preface (redux) The idea for this series of articles came to me while deep in the throes of making the journey from my warm and friendly Server environment to the wispy world of the Clouds. I am the solitary admin referenced in the title. I had originally thought this would be a single, longish article. However, as the…

The JCMA is a great tool and does a lot of things. However, is it trying to do too much and be all things to all people? My scenario that gives rise to this thought: * I have a very complex environment; small number of users but does All the Things (JWM before there was JWM) * Every trial project migration that is at least…

Preface (redux) The idea for this series of articles came to me while deep in the throes of making the journey from my warm and friendly Server environment to the wispy world of the Clouds. I am the solitary admin referenced in the title. I had originally thought this would be a single, longish article. However, as the…

Preface The idea for this series of articles came to me while deep in the throes of making the journey from my warm and friendly Server environment to the wispy world of the Clouds. I am the solitary admin referenced in the title. I had originally thought this would be a single, longish article. However, as the journey…

Here we are, 1 year since the COVID-19 pandemic sent us home to work. Here I am 141 days since I wrote my “howl at the moon” article. A year. A trip around the sun that has both flown past and been interminable at the same time. Things have both changed and they haven’t but, at least for me, there’s a net positive. As I…

It is day 225 or 7 months and 11 days since the COVID-19 pandemic sent us home to work. At first, it was new. Exciting. Different. S**t just got real and we were going to hunker and bunker down to power through and keep going despite the pandemic. As we scattered to the winds, we were more together than ever. We spun up…

I am building a standard project dashboard for our development projects in Confluence. We use JIRA for tracking, essentially, ANYthing that moves during development. I would like to avoid, when building the template, having to manually create the JIRA queries common to all projects over and over but differing only, for…

I am preparing to migrate away from Slack Connector for Jira Server for... reasons. It looks like the Atlassian one does the stuff the other does BUT what I can't see definitively in any documentation is whether @ mentions show up in the mentioned user's Slackbot channel. That's the only bit I can't see and is something…

I have a use case where I am trying to get the first start and last end date to copy up from all subtasks in an issue to the parent. So far I am working in the Scriptrunner console to get it close before I turn it loose in a listener. I am able to capture all the information I need to set the value but it throws a "Cannot…

I have a use case where the project owners want a "disclaimer" message field displayed on issue create to all Jira users aside from those in their Jira user group. It correctly, doesn't appear if one is in the group that doesn't want to see it. However, the disclaimer will display correctly only if one lands directly on an…

I have a (possibly) interesting use case for Jira permission scheme that I could use some help with. The need scenario for rather tightly locked down project where users can only see issues they are specifically involved with (all this works now except for the "dynamic" part): * Department executives should be able to see…

I have seen lots of ways to use Google Analytics to tell me what is going on in my Jira but the use case presented to me is a bit different. What I have is a URL for publication in an issue that they'd like to pull the GA results for that particular URL into the ticket. Anyone ever go this route? 

With all the preamble code that makes the following work, the listener will always get the destination (outward) linked issues of a certain link type and update fields appropriately in them. HOWEVER, it never shows "updated just now" or reflects in the history or activity. What am I missing? I've grepped google for how to…

We are going to change the global priority list (including removing a couple of values) in our JIRA instance and I am wondering if, during the change, will issues with a removed priority will take the new default? Currently the choices in the “Priority” field are: * Emergency * Highest * High * Medium * Low…

I am in the process of starting the update from 6.10 to 6.13. With that I am making the move to OpenJDK8. I tried to start it with the Eclipse JVM (OpenJ9) and it went.. poorly. Has anyone any experience using this vs the HotSpot JVM?

This problem seems to have manifested after a developer hit the REST API it essentially amounted to a DDOS attack and knocked over my system.... What used to be the case: * In a comment, click the "attach" button and it would attach the file to the comment. NOW * Click the attach button and the link shows up correctly.…