How to expose the "Types" (Request types) under the "Create" button in Jira

Question

Rightly or wrongly, I have a use case where I would prefer NOT to have some request types on the portal BUT have them still able to be created. I found that I could see the "type" from the create button and tried to find the right permission to have OTHERS outside the project be able to create with that. However I can't find the permission to make it so.

My view:

Their view:

I am trying to find the permission to have non members of that SM project be able to create from the Create button by Request type. I was able to do get my screenshot with 3 of those hidden from the portal.

Does anyone know how to expose that? I got it so they had the "Issue Type" by adding JUST to create but nothing else. Is there another (or different) permission to add for them to see "Type"?

Mike Rathwell · Answer

Turns out it's not possible to do what I wanted nor is it possible to restrict some request types to certain groups.

There is a 2 year old feature request on long backlog that I, of course, voted for but when hosted gives this and people use it (albeit with extensions as I did)... one wished it were maybe a bit shorter backlog

If one does make Service Management a place where All The Things can be requested and run, I won't be the only human with this need.

Joseph Chung Yin · Answer

Looking forward of your finding from Atlassian Support Team.  Request Type(s) are associated with Issue Types.  It is odd why they don't separate the listing of request types and the listing of issue types in separate fields.

When one configure the screen, you see both fields separately - Issue Type and Request Type.

Very odd behavior.

Best, Joseph

Mike Rathwell · Answer

I will do that. I have seen it in captivity where under "Type" (not the default "Request Type") the portal request types are listed first and then the unadorned issue types after that. If one creates the ticket using the first listed "Type", it creates it correctly with Issue type and request type. If I use issue type, it goes in without the Request type as expected.