Vijay Dadi_b69v44 Expert

I got an email. We're contacting you about an upcoming change to the API token default expiry duration. Currently, an API token has an infinite duration when created. To increase admin control over token management and your organization's security posture, all new API tokens will have a default one‑year expiry from the…

Hello There ! When I am in Jira Service Management screen and click on Create Issue, if I select Issue Type as Incident, it should show only Request Types in the drop which create Incidents. But as of now the drop down list for Request Types shows all the available request types. Is there a way to achieve this…

Hello, In Jira Service Management, we are not using Post Incident Issue Type. Is there a way we can hide or disable the issue type on portal and create issue screen. TIA Vijay

Hello, Is there a way I can export only the selected automations (multiple). Vijay

Hello, I am trying to achieve client-side validation of fields on the customer portal, before the requests are submitted. NOTE: Open for suggestions on any of the applications available in marketplace.

Hello, I have 2 environments for my JSM, sandbox and production. I have built automations which uses rest API endpoints. So, when I export them from sandbox to production, I have to manually replace sandbox end points with production endpoints. Is there a way I can identify the environment I am logging- in using an…

Hello, I see on profile that i have earned a certification voucher. where can i see it? TIA Vijay

Hello There, I have ask to add custom field (Assignment Group) for the operations can be done during bulk issue edit. Can we configure the operations that can done during the bulk edit of issue. Regards, Vijay

Hello There, I stumbled upon one of the scenario, where in i had to use nested branches within an automation and that is not possible. Another one was I am already under the branch but there is no option to have If-Else section. Have you ever come across this scenario, if so how did you manage it or is there a plan in…

Hello, We have created a new issue type as Change Sub-Tasks which are used for changed tickets and created a new field "Sequence" which tells about the sequ1nce in which they will be executed. Currently they are shown as below. What I am looking for is to find way to include the Sequence number also. If there a way when we…

Hello, use case : i need to send the binary/base64 data of the attachment to a external system. I have the file name and I need a way to extract binary/base64 file data using the file name. is there a way to do it. TIA Vijay

Dear Community, I have created a custom screen for change requestion to capture the reason for rejection. I have added this screen in workflow transition to Rejected. But I am not getting a screen pop-up to enter rejection notes. Am I doing something wrong here?

Hello There, I have 16 years of experience in ITSM and have been working on BMC products though out my career and from past 6 months, since my client wanted to migrate from BMC to JIRA, I took up a challenge to learn it on my own and on my path to achieve it. So far the journey has been smooth and I am liking it. Within 2…

Hello, When I mark an Incident as Major Incident, the label on top of the issue is missing. This works for opsgenie incidents but not for incidents created via portal or with JSM. Quick help is appreciated. TIA Vijay

Dear Community, I have built the service level targets successfully. But as soon as I add lebels as a JQL for qualification, they are not working. Question? Are we allowed to use lebels in JQL while building service level targets? TIA Vijay

Dear All, I am trying to make a web request to jira user table and extract the accointId. I am getting a successful web response with a status code as 200. But the webResponse.body is getting returned as null ([]). Webresponse screenshot attached below for reference. At the end you can notice that the body is returned as…

Dear Community, Use Case : I have an incident ITSM-7. When I search it in global search with just number 7, I get the results. But when I search the same in queues, I don't get the results. Did anyone has observed this behavior and is there any fix for the same. Vijay

Dear Community, I want to define an entitlement for request types, so that only authorized people can use those request types on the portal. Is there a way we can achieve it. TIA Vijay

Dear Community, I have made some changes to Change screen. Added/Removed/Replaced some of the fields on the change edit/view screens but they are not reflected on the JSM screen. Is there something else needs to be done. TIA Vijay

Dear Community, I have an use case where in - We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management. I want to restrict the edit/modify access to this field via field/group level permission. Thanks in advance Vijay

Hello Namma Bengaluru, I have 16 years of experience in ITSM and have been working on BMC products though out my career and from past 6 months, since my client wanted to migrate from BMC to JIRA, I took up a challenge to learn it on my own and on my path to achieve it. So far the journey has been smooth and I am liking it.…

Dear Users, I eager to know if we have options to have milestones defined at certain % of resolutions time like we have in Remedy. Ex: When SLA is at 75% and if the issue is not closed, I want to trigger a notification to a Assignee with required details. Please let me know how this can be achieved. TIA Vijay