Search Functionality - Global/Queues

Question

Dear Community,

Use Case :

I have an incident ITSM-7. When I search it in global search with just number 7, I get the results.

But when I search the same in queues, I don't get the results.

Did anyone has observed this behavior and is there any fix for the same.

Vijay

Vijay Dadi_b69v44 · Answer

Unfortunately, this is not working in my test environment/nor the live customer environment.

If there any configuration which I am missing?

Zoey Wang · Answer

Hi @Vijay Dadi

I gave it a try in my test environment. It seems to work for me and usually it should for us. You might wanna check it again by any chance?