nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom Screen not working

Vijay Dadi_b69v44

Dear Community,

I have created a custom screen for change requestion to capture the reason for rejection. I have added this screen in workflow transition to Rejected. But I am not getting a screen pop-up to enter rejection notes.

Am I doing something wrong here?

Accepted answers

Vijay Dadi_b69v44

I just found out that, there is restriction of custom pop-up screens while the changes are going though approval phases.

Wish they could remove this restriction.

All comments

Bastien Delourmel _FMX_

Hello @Vijay Dadi,

Are we talking about a screen that should appear on the agent view?

Then, can you double check, if the screen is associated to the right workflow (which is associated to the right issue type)?

Plus can you double-check that you've correctly associated the custom screen with the transition to the "Rejected" status?

When double checking those, can you add screenshots?

Thanks,

Joseph Chung Yin

@Vijay Dadi -

Is the Rejected Note a custom field that you included in the custom screen? Can you provide a screenshot of the pop-up screen for us to assist you further.

Lastly, please ensure that the screen is associated with the proper WF transition for the issue type (used for your Request Type) correctly?

Best, Joseph Chung Yin

Vijay Dadi_b69v44

@Bastien Delourmel _FMX_

Here are the screenshots.

Screen is associated with proper workflow and workflow is associated with proper issue type which is change.

rejection 1.png

Vijay Dadi_b69v44

@Joseph Chung Yin ,

Attached is the screenshot of the rejection screen, which includes one field.

rejection 2.png

Also attached is the screenshot which shows it is attached to the proper workflow and added in the status transition in workflow.

rejection 1.png

Vijay Dadi_b69v44

I just found out that, there is restriction of custom pop-up screens while the changes are going though approval phases.

Wish they could remove this restriction.

Vijay Dadi_b69v44

I just found out that, there is restriction of custom pop-up screens while the changes are going though approval phases.

Wish they could remove this restriction.

Derek F.

You and me both. They did it in Data Center: https://jira.atlassian.com/browse/JSDSERVER-4789

If you find the issue for implementation in Cloud, lmk!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

screen

jira-service-management-cloud

jira-service-management