Hello,
In Jira Service Management, we are not using Post Incident Issue Type. Is there a way we can hide or disable the issue type on portal and create issue screen.
TIA
Vijay
Yes, all you have to do is go to Project settings > Issue types and from here click Actions > Edit issue types. On the next screen you can move the issue type from the left column ( issue types available to the project) to the right column and then click save.
Hi @Vijay Dadi
If the project is not going to use it, does it make sense to remove it from the project configuration altogether?
If you want to retain existing issues with the same type, you could archive them if you are on premium or may be they could be moved to a different project?
Hello @Fazila Ashraf
Yes, we are on premium version. Deleting it is one option. I am eager to know if there is a option for hiding/disabling it.
@Mikael Sandberg this is what i was looking for. Thank you.
this works well if there are no existing issues with that issue type. if there are you will be prompted to change the issuetype.
True, luckily I didn't had any existing issues for that issue type. We are still in the build phase, hasn't gone live yet.
I am also looking for any working solution that can be applied to hide issue type values on create issues screen. With Scriprunner Behaviour you can implemented this, but currently this is not possible for JSM projects."If your behaviour script does not trigger as expected, we recommend checking the following if the project is a Jira Service Management project? If so, JSM is currently not supported in Behaviours."source: Troubleshoot Behaviours
@Ari Raatikainen ,
This is the working solution.
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