Field Level permission in JIRA service management

Question

Dear Community,

I have an use case where in -

We have Major Incident flag on Incident View/Edit screen which is accessible by all the users who has access to incident management.

I want to restrict the edit/modify access to this field via field/group level permission.

Thanks in advance

Vijay

Vijay Dadi_b69v44 · Answer

As a customer when i buy a product, I would expect it to full fill my requirements rather than buying another app from the market place to achieve the expected functionality.

Mikael Sandberg · Answer

I would have to disagree with your opinion, to me it is an advantage that Atlassian gives you the basic functionality and then you can tailor the products to fit your company. I have used other products that tried to satisfy every customer requirement and as a company you end up using just a small part of what the product can do and just becomes bloated.

Sid Pathirana · Answer

Hi Vijay,

You might be able to achieve what you need using the out-of-the-box functionality, but you may need to experiment a little to find the best fit.

I'm thinking something along the lines of controlling access to the Major Incident field via the workflow...

* Create a transition screen containing the Major Incident field
* Add a "self-reflecting" transition to your workflow which has the transition screen associated with it
* Set a condition on the transition so that it is only available to users in the required group/role.

This should make the field available to just the required users to update - the self-reflecting transition will be available to them in the Actions menu on the ticket screen.

Running the transition will display a pop-up screen to allow the field to be modified, and when completed the ticket will stay in the same status (because of the "self-reflecting" transition, the status remains the same).

You may need to look at splitting your view and edit screens.