JIRA Service Desk - Automation Rule for internal comments?

Question

Configuring my first Service Desk and added an automation rule for "Issue Commented".  In the IF statement you can also specify if the comment is public or internal.  So I thought that mean the issue commented would rule means it will trigger on any comment and then you use the IF to refine if the comment is public or internal.

But I can't seem to get any automation on internal comments.  Even when I put in the IF "Comment is Internal".  Only Public comments seem to work.  Did I miss something or is this a limitation of the When "Issue commented" condition that it ONLY works on public comments.

Susan Hauth _Jira Queen_ · Answer

I did put If comment is internal on the IF statement.   But I'm looking for automation if someone does comment from outside of Service desk in the JIRA interface?

RVal · Answer

If you want something to work only on Internal Comment then add "Comment Visibility" = Internal in your Service Desk automation IF statement and make sure you add your comment from Internal tab of Service Desk interface (not from JIRA interface).