Andreas Springer _Actonic_ Atlassian Partner

The success of every company depends on customer satisfaction. To ensure this, the right IT Service Management (ITSM) tool is essential. The market leaders in ITSM solutions are Jira Service Management and ServiceNow. According to the latest Apps Run The World report, they together make up 58% of the ITSM market. Both…

Administrators are an important user group in Jira. In contrast to normal users, they have special authorizations and are responsible for the systems, projects, products, and boards. However, there is not just one level, there are different administration levels in Jira. In addition, attention must be paid to the…

As a project manager, you are constantly looking for new ways to improve your project management to ensure success. However, you are often faced with the challenge of coordinating a multitude of diverse tasks at the same time. So, how can you easily manage tasks? For this concern, over 65,000 organizations worldwide,…

Today, increasingly demanding data privacy regulations are one of the most challenging issues facing companies. Violations of the protection of personally identifiable information (PII) result in significant fines as well as reputational damage and loss of customer trust. In this context, companies can appoint data…

Jira Software remains the undisputed leader in agile project management tools, according to Digital.ai's latest annual State of Agile report. After all, more than 65,000 organizations worldwide, including major corporations such as Spotify, eBay and Airbnb, trust the powerful task management system Jira. But "using" it…

When discussing the importance of workflow in Kanban, two primary notions come into play lead time and cycle time. What is the difference between them, and how can we measure them? Lead time is mainly a period. It starts when a request enters the work cycle and is in the "ready to start" phase and ends when the request is…

A technical lead is an experienced software developer with a deep understanding of technology and the capacity to lead a team of software engineers and technicians. Technical leads should have strong technical skills such as programming, security, computer engineering, software development skills, and leadership skills…

An Atlassian data privacy milestone: Jira Cloud and Confluence Cloud are now HIPAA-compliant. Atlassian recently published a guide to HIPAA compliance. Together with this knowledge, our instructions, and in just five easy steps, you'll make HIPAA compliance a breeze. Get started now! What is HIPAA? HIPAA is the acronym…

Macros in Confluence are powerful features that you can use to take the functionality and design of Confluence content to the next level. Probably the most useful and unfortunately often underestimated macros are "Page Properties" and "Page Properties Report". They allow you to transform static Confluence pages into…

In this evolving digital age, privacy laws are essential for organizations to secure any individual's personal data. There are many different data protection regulations around the world that share similar regulations and impose strict penalties for companies failing to achieve compliance while collecting and using data.…

Atlassian’s Jira enables structured project management and facilitates the organization of tasks. In addition, Jira offers you a range of functions that save time and effort. These functions also include labels. Labels can be created and assigned to a task or a story so that the respective tasks can be found more easily…

Customer satisfaction is at the heart of every successful company. Satisfied customers are loyal, recommend the company to others, and thus contribute to long-term growth. But are your customers really satisfied? What are the best metrics to determine customer satisfaction? And thereby find ways to successful service…

The development team in a scrum is a self-organized, cross-functional team with the proper skill set required to deliver business value defined by the product owner. Their primary function is to work together closely to have a potentially releasable Increment of "Done" product at the end of every sprint. Typically, only…

“Success has to be measurable” has become an important principle in modern corporate governance. If you can’t measure your success, you can’t evaluate it and draw conclusions out of it for the future. This means for the work with Jira that the spent hours for the projects of your team have to be set in ratio with its…

"Once upon a time ..." These words alone lead to excitement and enchantment, knowing that they traditionally introduce fairy tales. But what is it about stories that captures us so much? Is it unicorns, bling bling and singing bunnies? Maybe partly, yes. But there are actually scientific reasons why we all love stories.…

Regular notifications and announcements are essential to any company culture. Privacy policies, company updates or vacation plans: All this information can be perfectly communicated to your employees in Jira announcement banners. This way, everyone is always up-to-date. Out-of-the-box Jira announcement banners, however,…

IT service management (ITSM) is a way companies implement and run their IT. It comprises various activities and processes that support the entire lifecycle of an IT service. This includes (but not exhausts with) certain practices implementation and day-to-day management, such as incident and request management, service…

As a Jira administrator, you are responsible for a large number of projects with different settings and views. The more projects you manage, the greater the risk of configuration conflicts — and the more difficult it is to keep track of them all. For example, you manage a project whose workflow you also want to use for…

The path to success begins with measuring progress. After all, how do you define your goals if you don't know where you are starting from? As a Team Lead, Product Owner, Admin, or person responsible for a project, you know the importance of measuring progress to plan resources and ensure success. Jira reports make data…

How often have you spent hours searching for the right file or a specific document? Or for the truly latest version? Such scenarios can be frustrating and waste valuable time of your project management. Imagine being able to find all your documents in one place, where they are easily accessible and searchable. That's…

User-centric IT Service Management is essential in today's digital landscape. By treating users as internal customers, IT departments can create a seamless customer experience, ensuring high levels of IT happiness within the organization. Studies reveal that every time a Jira issue is reassigned within a support team, 2…

For the second time, we were sponsors of the META-INF Atlassian Day in Budapest. Three days full of networking, presentations, workshops, fun and good food flew by. Thank you very much for the wonderful time! The focus of the 2023 event was on ITSM and the motto #doITSMart. In line with smart solutions, we presented our…

Written by Patricia Modispacher I'm sitting on the sunny balcony of my cute Airbnb in a suburb of Venice. The grandpa in the apartment below me has been listening to Italian heartbreak music at full volume all morning. But even louder than Sempre sempre are the two gentlemen who have been shouting at each other next to me…

Impossible things are only impossible alone 💪 This is the motto under which the Opening Keynote of this year’s Atlassian Team’23 event was kicked off. For years, Atlassian has stood for teamwork that transcends all local, linguistic or temporal boundaries, as well as groundbreaking innovations. One of them was announced at…

ITSM meets Budapest One of the biggest European Atlassian events is back: META-INF Atlassian Day! Three days, 39 speakers, 57 program points and a huge amount of knowledge can be expected. As a proud sponsor of the event, we are happy to come to Hungary again this year and will present an exciting presentation on how to…

The dice have fallen: For Actonic, Atlassian Team'23 was a real jackpot! Our time in Las Vegas was a winning experience full of innovation, enriching encounters, great parties – and yes, also little sleep. While not everything always went exactly as planned, we look back on this wonderful community event with gratitude.…

Collecting and organizing various stakeholder requirements, keeping an eye on the budget, identifying risks early on and managing resources: Project management is no walk in the park. As a project manager, you know this all too well and are looking for a powerful tool to help you successfully complete your…

There are many HIPAA myths circulating on the Internet that are believed by healthcare professionals as a result of the misinterpretation of HIPAA rules. According to these myths, there are erroneous beliefs regarding the restrictiveness of HIPAA, and such beliefs have gained strength over time. Many believe that HIPAA,…

Hi there! For our in-house developed apps we are looking for experienced technical translators who are familiar with Jira, Confluence as well as with the translation tool smartcat. French is wanted as the translation language. Do you know anyone who knows someone? Or do you have experience, which platforms or agencies…