Discussions
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Multi-tenant Azure DevOps integration with Jira (per-space setup) 🔀
Hi everyone, I’m exploring a setup where a single Jira instance is used to manage multiple clients, with separate Jira spaces (ex. projects) per client. The requirement is: * Some Jira spaces should be connected to our own Azure DevOps tenant * Other Jira spaces should be connected to clients’ Azure DevOps tenants * The…
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Improving JSM request quality with external LLMs (Rovo limitations & MCP feasibility)?
[note: text might look AI-ish because I CBA with writing everything from scratch] Hi everyone 👋 I’ve been exploring ways to improve request quality and reduce agent effort in JSM (or CSM) by leveraging AI beyond native capabilities (e.g., Rovo / Virtual Agent). While testing built-in features, I ran into a few limitations:…
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Home Design with Jira Product Discovery
📖 8–10 min read · 🎬 5 min video How I use Jira Product Discovery to collect, compare, and choose things for my home — from floor tiles to furniture and everything in between. Read the article, watch the quick video walkthrough below, or explore both—whichever works best for you. A new home, a lot of decisions I recently…
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Using Jira custom onboarding for migration from DC to Cloud
Hey everyone 👋, Quick intro: For those who don't know, my name is Tomislav Tobijas (short version is "Tobi"), and I work as a Senior Atlassian Consultant at Koios Consulting in Zagreb, Croatia. I'll keep this short — I just wanted to share how we recently piloted a custom onboarding experience during one migration from…
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Using SharePoint as primary knowledge base for JSM Help Center & Virtual Agent (without Confluence)?
Hey everybody, So, I have a question which related to SharePoint being the primary (and probably only) KB source for help center, portal (and potentially VA). I do understand that Help Center KB and VA are different things and areas, but I've decided to put them all together here. Anyway, let's say we have this 👇 User…
