For the same space role, restrict editing work items according to security scheme

Ioannis Kouris

Hello,

Is it possible to restrict editing work item for users with the same role (service desk team) based on our work item security scheme?
For example a user (with role service desk team) can view & edit tickets for security level 1 but he can only view tickets for security level 2 (not edit)

I am almost sure that it cannot be done natively by JSM but maybe i have missed something.
Also is there any app in the marketplace that can provide this functionality If JSM cannot?

Thank you,

Arkadiusz Wroblewski

@Ioannis Kouris 

Well your Understanding is right.🏆👌

Thats your Options (More less)

1. Move the view-only users into a different project role that lacks global edit permissions.

2. Use the workflow property jira.issue.editable = false to block editing entirely when a ticket hits a specific status.

3. Strip fields off the main Edit screen and use conditional transitions to control updates.

4. Find an app for field-level restrictions, but make sure it enforces them server-side (otherwise, users can bypass it via bulk edits or the API).

Long story short... if they share the exact same role and project, splitting edit rights by security level natively just isn't an option.😉

Best,

Arkadiusz 🤠