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Billing Admin

Yusuf Ahmed_as9amj

I have been waiting for some time for this role to be allocated to me

Your request has already been sent

We’ll let you know once it’s approved.

It has been in this state for over 2 weeks I am unable to speak to anyone and the true billing admin is on annual leave

how do I get access to my invoices

Accepted answers

All comments

Hi @Yusuf Ahmed ,

You can open a support ticket under "Billing, payments and pricing" with Atlassian support. They should be able to provide assistance.

Hi Yusuf,

Since you are on a Free subscription, I will see if someone from Atlassian can come help you create a support ticket.

Shalini Pradhan

Good day! Welcome to Atlassian Community

Can you share your cloud site URL?

Yusuf Ahmed_as9amj

Thank you

Yusuf Ahmed_as9amj

Will try that too

Yusuf Ahmed_as9amj

https://consultus-team-1.atlassian.net/jira/

Shalini Pradhan

Thank you, a ticket has been created, an engineer will contact you. Please keep an eye on your email.

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