How to pre-fill the Description field with a template on issue creation?

Question

Hi everyone!

I have a Company-managed project in Jira, and I’m trying to set up a default value (template) for the “Description” field whenever a new issue is created.I

I’ve tried using an automation rule triggered on issue creation, but since it runs after the issue is created, the template doesn’t always show up — especially if the field isn’t empty.

Is there a way to pre-fill the Description field before the issue is created (e.g. on the Create screen)? Or any workaround to make this work reliably?

Thanks in advance for any suggestions!

Lukas Nicolai_Seibert · Answer

Hi @Natalia Mojica  ☺️, If you're open to using an app for your cloud instance, I believe Templating.app could be a great solution.

* It allows you to easily create description templates that load automatically when clicking the “Create Issue” button - just as you described.

You can find us on the Atlassian Marketplace:

➡️ https://marketplace.atlassian.com/apps/1224664

This is how this may look like:

Kelly Lillis_2bm82m · Answer

Sounds like this answer won't be helpful to you but this is very simple to do with Team Managed. I do this a lot to customize different work times with templated descriptions.

Trudy P Claspill · Answer

Hello @Natalia Mojica

This is possible with a work around that includes an alternate Custom Field to hold the template, changing the Create screen to include the alternate field, and using an Automation Rule to copy the data from that alternate field to the native Description field after the issue is created. Refer to these posts:

https://community.atlassian.com/t5/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

https://community.atlassian.com/t5/Jira-Core-Server-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636

https://community.atlassian.com/t5/Jira-questions/How-do-I-create-a-custom-template-for-a-description-text-input/qaq-p/2764424