E-mail notification

Luciano Costa de Moraes Filho

Hello,

 

Since my Jira account was created, I haven't been receiving any emails from Jira. I have already checked my Gmail account, and there are no blocks, nor are the emails going to the spam folder. I also tried registering another email to receive notifications, but I still didn't receive any emails. Additionally, I checked with the company's administrator, and my profile has no restrictions.

Prachi Bolar

Hello.

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

 

 request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account and see if its in the list 

 

Thank You,

Prachi