User is not able to receive verification code on outlook

RAMCEL MAGNAYE

when signing in we use microsoft account and it requires verification code but we havent recieved any email from atlassian/jira , we also check on email admin but he doesnt  find anything wrong , no blocking and the mail config allows all external email.

Prachi Bolar

Hello.

Welcome to the Atlassian Community 

I understand that the user is not receiving the verification code while attempting to log in. I suspect this is due to the user being on the suppression list 

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you in the future to un-suppress the users yourself. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

 

If the user is not part of the suppression list and is still unable to receive the code, request you to reach out to support here: https://support.atlassian.com/ so that we can further check the user account

 

Thank You,

Prachi