What is the right way to create a comment using ADF document stored in a smartvalue (Variable) ?

Ignacio Yaselli_m5cph9

Hi All,

I am having a problem finding documentation on the right way of doing this.

I am setting an Automation on the Service Desk and my goal is to add a comment during the transition of a ticket. We have set comments mandatory when resolving tickets.

I have other use cases where I have a very similar problem.

I added the following code to the additional fields to modify during the transition:

{
    "update": {
        "comment": [
            {
                "add": {
                    "body": {{CommentBody}}   
                }
            }
        ]
    }
}

If the value of {{CommentBody}} is  “Nice Work”, the automation runs successfully.

 

However, If I replace the value of {{CommentBody}} with a Valid ADF Document, then I get the error:

(Operation value must be an Atlassian Document (see the Atlassian Document Format) (comment))

CommentBody is a variable set up in the Automation and is accessible as smartvalue using {{CommentBody }}

 

For reference, I have used the ADF builder to generate the wanted JSON code, which I pasted as the value of the smartvalue.

Example, for the text:

Hi Ignacio,

We haven't heard back from you for 10 days, so we're automatically closing this support request for now.

Please feel free to re-open or comment on this issue if you still need help!

Best Regards,
Automation for JIRA

 The resulting JSON is

{
  "version": 1,
  "type": "doc",
  "content": [
    {
      "type": "paragraph",
      "content": [
        {
          "type": "text",
          "text": "Hi  Ignacio,"
        }
      ]
    },
    {
      "type": "paragraph",
      "content": [
        {
          "type": "text",
          "text": "We haven't heard back from you for 10 days, so we're automatically closing this support request for now."
        }
      ]
    },
    {
      "type": "paragraph",
      "content": [
        {
          "type": "text",
          "text": "Please feel free to re-open or comment on this issue if you still need help!"
        }
      ]
    },
    {
      "type": "paragraph",
      "content": [
        {
          "type": "text",
          "text": "Best Regards,"
        },
        {
          "type": "hardBreak"
        },
        {
          "type": "text",
          "text": "Automation for JIRA"
        }
      ]
    }
  ]
}

Jehan Bhathena

HI @Ignacio Yaselli ,

I tried the JSON you've pasted, and it works fine at my end when using it as the body in Postman's API request.

What I would suggest to debug the issue is:

• {{CommentBody}} display this value as a log action or a comment in a test ticket, and see if the value generated is in the required format

What usually happens is that smart values strip the spaces and new lines, making the value unusable in the API request.