nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Auto populate custom fields with information from issues in different project based on custom field

Vamsi Krishna Panthulu

i have 2 different projects namely customer support and customer info. The customer info as the name suggests has a lot of details about the client. When a JSM user is creating a new issue and selects the customer name from a drop down list in the customer support project, i want some of the other fields to automatically filled with information that is available in the customer info project tickets. There seem to be third party apps in the marketplace that claim to be able to do this, but is this possible to do via the native automation within Jira cloud.

Accepted answers

John Funk

Hi Vamsi,

I you don't need to populate the values in the form itself, you can easily populate the fields using an automation rule after the ticket is initially created.

All comments

John Funk

Hi Vamsi,

I you don't need to populate the values in the form itself, you can easily populate the fields using an automation rule after the ticket is initially created.

Vamsi Krishna Panthulu

hi John

So it would not be possible to populate while it is still in the form state ?

John Funk

Is the customer data in an assets object? I suspect not since you just have a standard subscription. If it is just in a project with stored values, then no, you would not be able populate it while still in the form state.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud

automation

jira-service-management-cloud

jira-service-management