nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Restore deleted EPIC

Hakim Boukir

Hi,

is it possible to restore an deleted EPIC

thx

Accepted answers

All comments

Max Foerster - K15t

Hey @Hakim Boukir, and welcome to the community.

Deleted issues can only be restored from a rollback/backup. Once deleted, it's gone.

Best, Max

Joe Pitt

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

None of my users have delete permission.

Yuliia_Borivets__SaaSJet_

Hi @Hakim Boukir

If the issue is deleted already, you can't return it.

In the future, you can try these workarounds to prevent losing your data:

Back up your projects. Create a new JIRA instance and restore the backup containing the issues if you have backed up your project. The issues must be exported to a CSV file before being imported into the production instance. Please take note that the problem history won't be kept. You can get directions here: Jira Cloud - Restore Issues & Site from Backup
Get the app from the Atlassian Marketplace and avoid losing your deleted tickets. For instance, you can try Issue History for Jira developed by my team, which has a special option to recover deleted issues. Try it free for 30 days

Max Foerster - K15t

Hey @Yuliia_Borivets__SaaSJet_ , please always make sure to be transparent that you are the vendor of the advertised app. Thanks.

Yuliia_Borivets__SaaSJet_

Hi @Max Foerster - K15t

Sure, thank you for noticing my sin

I'm always happy to mention that the app is developed by my team and never avoid it intentionally.

Mehmet A _Bloompeak_

Hi @Hakim Boukir

Welcome to the Atlassian Community!

By default, Jira does not track deleted issues and deleted issues are lost forever. To prevent it happening again, you can try Restore Deleted Issues app developed by our team. In order for this app to work, the app must have been installed before the issue is deleted.

After you install this app,

Both bulk and single issue deletions are logged.
You can see when and by whom issues are deleted.
You can recover summary, description, comments except attachments.

Below you can find an article about tracking and restoring deleted issues in Jira.

How to Track and Restore Your Deleted Issues in Jira

Hope it helps.

Vish Reddy {Revyz}

Unfortunately once deleted it is gone forever! without even an audit log.

My recommendation moving forward:

Ensure you follow the principle of least privileges i.e. provide delete permissions to only those who need them - btw this is not bullet proof either
Protect your data
- Multiple options available - In either case ensure you can address your disaster recovery use cases! and test them out
  - Do It Yourself (DIY)
  - Multiple apps in the Atlassian marketplace to help you with that

Thanks

Vish

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-management-cloud

jira-service-management