About Automation Transition Issue (Resolved Status)

Question

Hello to everyone,

I want to make a transition issue with automation.

Can we add the "Service Desk Category" fields that we use when automatically "resolved"?

As a company, we made categories, examples are attached.

Example; Can category auto select when auto "Resolved"? Like this; Let it be resolved as "NON IT Staff" category.

Is it possible?

Thanks.

Jack Brickey · Answer

Hi @Barış Özer , did you get this working?

Barış Özer · Answer

Hi @Jack Brickey

Thanks for reply (:

Jack Brickey · Answer

Hi @Barış Özer , is this a custom field that you have created? If so then you should be able to add this to your rule. Are you not finding the field in the Edit action?