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Recently updated Jira KB articles

Rodrigo Martinez

Hi Community!

Here at Atlassian Support we hold our Knowledge Base very dearly! ❤️
Not only it's immensely helpful for us to provide you all support, but it's also a great way to share knowledge and allows users to find solutions on they own!

KBs (short for Knowledge Base articles) are updated all the time, so we thought of putting a page (actually, 2) together to maybe help you! — to keep up with the latest highlights and all.

It's still experimental (meaning it's ad-hoc and manually updated) and you have to keep visiting it each month as there's no feed.

We hope you like 'em!

Cheers! 🍻

Comments

Matt Doar_tzgiej

This is very helpful! I had been bugging our TAM for an RSS feed of the KB page but we didn't get it working. That's a long list though, anyway to make the display easier to scan quickly? Perhaps with tags for the subjects?

Rodrigo Martinez

Hi @Matt Doar !

It's still a POC/experiment of such. The list there is hardcoded into the pages from the data fetched yesterday.

We could use the {Recently Updated} Macro but the articles don't currently have any labels — they're told apart by the page inclusions mentioning Cloud, Data Center or both. 😓 So the Macro would bring both Cloud and DC articles and that's even less ideal...

But if this is something the Community appreciates and hypes about, surely there will be improvements! I'd also like to know more about this "tags for the subjects" tip — I'm afraid I didn't get it!