Populate multiple fields from standard communication with automation/ next gen

DENISE M WATSON

I don't even know if my title makes any sense - but, here's what I'm trying to do:

I receive a standard communication from an outside source (so this can't be moved to a form of any sort) that is separated into 3 consistent sections (Overview, Details, Resources).  I would like to have this forwarded automatically to Jira and for Jira to then understand that there are separate sections and insert the text from these sections into separate fields of the same names - is this possible?  The information in the sections can vary in length and content, but the order is always the same.

Thank you!

Bill Sheboy

Hi @DENISE M WATSON 

Without knowing the specifics of your communication layout and mechanism (email, text, document, etc.) I am unclear if this is possible.

If we assume you are receiving an email with all of the text sections you note in the email body, you could probably:

• Create an email rule to forward to a Jira email handler,
• Which would create a single issue for the email, and
• Use an automation for Jira (A4J) rule to parse the description into the custom fields, probably using regular expressions

Please see the embedded links for information about this approach.

Best regards,

Bill