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Jira Cloud Automation: how can I get a user name from accountid?

Mikael Kalla

Hi,

In Jira Cloud Automation, I've set an automation to send last comment to a custom text field "Last Comment" by using

"When: issue commented"

"Then: Edit issue" and "Last Comment" {{issue.comments.last.body}}

This works really good, except that any comment where a person is mentioned as

"@xxxx" appears in my "Last Comment" text field as the user ID, like

"[~accountid:112c123c123c123]"

Is it possible to have Jira automation to replace this ID with the real user name?
Or in some other way get the user name from the "@xxx" in the comment?

Accepted answers

Prince Nyeche - ELFAPP

Hi @Mikael Kalla

Usernames are deprecated on Cloud, so don't even bother searching for it. Instead you can use Display Name, if you're trying to show some form of string to identify a user. Try the below example and let me know if that's what you're looking for?

{{#issue.comments.last}}
Comment by: {{author.displayName}} 
{{body}}
{{/}}

All comments

Prince Nyeche - ELFAPP

Hi @Mikael Kalla

{{#issue.comments.last}}
Comment by: {{author.displayName}} 
{{body}}
{{/}}

Mikael Kalla

Hi Prince,

Thanks, I know about user names are deprecated, I just want the name instead of the accountid of a user mentioned in a comment.

I am not looking for the author of the comment.

Example, I write a comment like: "@Mikael what is the status......."

Then I want as result in my custom text field: "Mikael what is the status..."

But I get "[~accountid:112c123c123c123] what is the status...."

Prince Nyeche - ELFAPP

Unfortunately, I don't think that you can retrieve such information with Automation. However if your custom field is a multi-line text field with wiki style renderer enabled on the Field configuration, it will render the user on the custom field as you've highlighted, that's the only way possible.

Mikael Kalla

Would it be possible to read from the comment the [~accountid:112c123c123c123] to a custom user field, and have that to show the name of the mentioned user?

If so, how to remove all text before and after the [~accountid:112c123c123c123], otherwise the automation will fail.

And how would the Jira Cloud automation script look like?

Demetris Karacostas

Hello,

If you would like the body of the last comment with the name of the user instead of the userid when the user is mentioned, you could use the below:

Thanks!

Reference:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Can-we-include-display-name-of-user-mentioned-in-a-comment-in/qaq-p/1170054

Demetris Karacostas

@Mikael Kalla isn't using {{issue.comment.last.body.text}} much easier than extracting the user ID?

This should allow to have the display name of the user instead of the user ID value.

Scott Adams_erq7te

@Demetris Karacostas Exactly what I needed. Thank you!

Demetris Karacostas

@Scott Adams glad this helped!

Slava Gefen

Hey @Demetris Karacostas you saved my day 👏

I almost started to write an advanced branching {{smart-value}} and logic to make this replacement 🙃

With kind regards
Slava

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