Share list of issues externally

Micha_qsp8sj

With our Service Desk outages will be submitted every day. Based on a specific category, we want to mail our customers every day at one moment on the day with a list of the outtages. They don't need to see the issue itself, just a list with the corresponding information (the fields).

How do we do this?

Earl McCutcheon

Hi Micha,

To see any portion of the Jira issue data a user must have permission to the data in that project, so to share data to a user without an account you are limited to creating an export of your search results  from the issue navigator and sending the exported information to the external user.

The following Blog post details how you can set up accounts for external partners to share Jira issues externally with a minimal access level:

• https://www.atlassian.com/blog/jira-software/share-jira-external-partners

And the following Community posts give some additional suggestions:

• https://community.atlassian.com/t5/Jira-questions/View-JIRA-Issue-without-License/qaq-p/323521
• https://community.atlassian.com/t5/Jira-questions/View-JIRA-issues-projects-without-a-license/qaq-p/67632
• https://community.atlassian.com/t5/Jira-questions/What-is-the-best-way-to-allow-a-user-external-to-the-company/qaq-p/331492

Regards,
Earl