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why has my trello account disapeard, user dosent exist.

Andreas Devantier _Andreas_
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May 8, 2026

My account has diapered.

 

It didn't recognise my email as an already registered Trello user

I don't receive any recovery emails.

 

I tied using google to sign in with my email (like I used originally)

and now it has given me a new user with none of my previous boards.

 

 

1 answer

0 votes
Rishabh S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2026

Hi @Andreas Devantier _Andreas_ , :)
Hope you are doing well,
Welcome to the community!!

It looks like the account you're currently using was recently created. To help me investigate this further and find the best resolution for you, could you please share a link to one of your older boards or workspaces?

Once I have that, I’ll be able to look into the status of your previous account and get things back on track for you.

Thanks.

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