The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

trello doesn't open on desktop app

Sergi Barrientos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 22, 2024

I have an iMac with Monterrey 12.7.6

when i opoen the app, what i see is a window black and blue squares... and can not do anything.

it works online and in other devices...

what should i do to fix this?

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2024

Hello, Sergio!

Welcome to the community.

It appears you're facing a known bug related to the MacOS Update, which is associated with GPU Acceleration.

To resolve this, we recommend you try running the application by disabling the GPU Acceleration as a workaround. You can do that by opening your Trello, clicking on the "Help" button, and then disabling the Hardware acceleration there:

Screenshot 2024-10-17 at 2.34.16 PM_2024-10-17T17:34:57.454Z.png

After disabling, please close your App and try to open it again.

Team is already working on a fix, hope it will be ready soon.

Kind Regards
Alisson
Trello Team

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events