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sign-in problem with SSO (google)

HS
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 26, 2024

I'm locked in a loop when trying to access trello using google.

As soon as I am logged in I am asked to create a new trello account - but I want to access my existing one.

The same happens with other browsers and in private mode, and on another device as well.

Any help is appreciated.

1 answer

0 votes
Carolina Lopez
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 28, 2024

Hi HS, welcome to the Atlassian Community!

I checked the email address you used to submit your post, and it appears that there wasn't an account created at the time you posted your question. However, I found another account that seems to belong to you, registered with a different email address within the same domain.

Could you please confirm whether you could log in to the correct account? If you’re having trouble, I'd be happy to send a password reset email to help you access the correct email address.

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