not getting notifications

[Ortal Raiff]

hi

so i am new user i tried to set up my taks but for some resson i am not getting any notifications at all
i tryed to check the notifications seting bith on my phone and on the webb but it seems to be fine so i am not sure what i am doing wrong any ideas?

[Laura Pellizzari]

Hi

Since your notification settings look fine on both mobile and web, here are the most common reasons notifications still don't come through:

1. Check your notification scheme in Jira
The project you're working in might not have notifications configured for your role. Ask your Jira admin (in your case, this might be someone on your team) to verify the notification scheme for the project includes your user or group.

2. Email notifications — check your spam/junk folder
Jira email notifications sometimes land in spam, especially for new accounts.

3. Personal notification preferences in Jira
Go to your Atlassian account settings → Notifications and make sure the specific event types (issue assigned, commented, etc.) are turned on. The path is:

• Click your avatar (top right) → Manage account → Notifications

4. "Watching" the issues
You only get notifications for issues you're watching or are directly involved in (assignee, reporter). Make sure you're watching the relevant issues — open a ticket and click the 👁 Watch button.

5. Batched/digest mode
Jira can batch notifications into a digest instead of sending them immediately. Check if that's enabled in your notification preferences.

6. Mobile app — check Do Not Disturb
Even if app notifications are on, your phone's system-level DND or focus mode can block them.

The quickest thing to try first: open a Jira issue, assign it to yourself, and see if you get an email. That'll tell you whether it's an email delivery issue or something else.

Hope this can help

ciao

Laura