not automatically pulling info from description due to new paragraphs

[Goodcure]

New cards are automatically added when customers place orders from my website. However the Information in the description is presented all in individual paragraphs without any set prefixes or suffixes. Therefore I am unable to use automation to automatically fill in custom fields with the information I need from the description, as there are no prefixes or suffix. I'll give an example:

The New card description looks something like this:

John Doe

123 Fake Street

Fake Town

Email: Johndoe@gmail.com

Therefore I can not use the wildcard function to automatically pull the clients name into the "name" custom field for example, because there are no prefixs or suffixs. It would be different if the formatting was

" Name: John Doe Address: 123 Fake street" 

Because they have set prefixes which I can use when making the automation. 

I really hope I have explained the issue well. 

Can someone advise on how to either automatically change the description to something that is usable, or if there is someway that I can pull the information in the original format. 

Thank you

[Rilwan Ahmed]

Hi @Goodcure ,

Welcome to the community !!

Considering the first line of the description is the Full name, you can create a rule like this. 

When: Work item created

Then: Edit Work item fields. Select the field where name needs to be updated.In the textbox below, add this smart values.

{{issue.description.split("\n").get(0)}}

In my test, I have used "Affected Hardware" as the single line text field.