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my trello profile was blocked by mistake

Никита Мыльский
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November 25, 2023

Hello Trello Team!

My name is Nikita, and I have been a user of your wonderful service for 2 years. I am writing to you with a request to unblock my account, which was blocked on suspicion of violating the rules of use of your service.

I want to assure you that I have not taken any action that might violate your rules. I use Trello to organize my personal and professional life. I moved from Russia to Turkey a year ago because of my beliefs against war. I found myself against my will in a politically unstable situation. I have nothing to do with politics or extremism and did not participate in any protests or actions in support of the war in Ukraine. I have also always openly spoken out for peace and against Russia's military actions against Ukraine.

I believe that my account suspension was due to an error or miscommunication on the part of your security system, which may have interpreted my location change as suspicious activity. I ask you to check this matter again and restore access to my account as soon as possible. This is very important for me and for my professional activity.

I am ready to provide any information that can help you solve this problem.

Thank you for your attention and understanding. I hope that you can resolve this situation as soon as possible and return my ability to use your service.
My account email address: *********

 

 

1 answer

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Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 28, 2023

Hi @Никита Мыльский! I'm sorry for all the experience you've been through and for the issue related to your account being deactivated. From what I checked, your Atlassian/Trello account is still active, and you shouldn't be experiencing problems logging in. If you still have issues, please raise a ticket with us through our contact form at https://support.atlassian.com/contact/#/. Feel free to explain the situation on the ticket and inform us of the email associated with your Atlassian/Trello that is deactivated; we'll be happy to help! 

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