my coworker account is blocked

[Batool Youhenna]

Hello,

My coworker's account is blocked, therefore she can't access the workplace. How can this be resolved?

Thank you,

Batool

[Ste Wright]

Hi @Batool Youhenna 

I assume the user has permissions to access the Workspace?

Do you mean...

• User cannot access this Workspace, or...
• User's entire Atlassian Account is blocked?

Do they see an error?

Ste

[Batool Youhenna]

I shared a workplace and it says that they can't join and shows that they are blocked.

[Ste Wright]

Hi @Batool Youhenna 

I'd contact support for this one. See if they can contact either...

• Atlassian Support - https://support.atlassian.com/contact/#/
• Trello Support - https://trello.com/contact#/

...and request a reason for why they're blocked / get unblocked?

Ste