mi cuenta aparece como gratuita, pero estoy pagando cuenta premium

[Deleted user]

Mi cuenta aparece como gratuita, pero pago suscripción premium. como puedo hacerlo para que la reconozca, dado que he perdido funcionalidades de la cuenta premium.

[Alina Kurishko]

Hi there, 

Welcome to the Atlassian Community! Hope that's alright if I answer in English 🙂

First, I'd like to clarify the confusion around how billing in Trello works. Each subscription is linked to a particular Workspace rather than a user account. This means that you can have multiple Workspaces, but only one of them will have paid features. Otherwise, you'll need to create separate subscriptions for each Workspace. 

With that said, I've just checked the Workspaces linked to your account and don't see any active subscriptions. There were 2 Premium trials which already ended due to the lack of credit card details on file. 

If you'd like to upgrade your Workspace to Premium, go to Workspace's Settings > Upgrade Workspace > choose a plan and add your credit card. 

Hope this information helps! 

Alina | The Trello Team