Olá,
Estou desesperada! Pois, estou enfrentando um problema com minha conta do Trello. Meus quadros que eu utilizava anteriormente não estão mais aparecendo na minha conta.
Já verifiquei se estou acessando a conta correta e não consigo localizar os quadros nos meus Workspaces. Também gostaria de confirmar se houve alguma alteração recente na conta, no Workspace ou no sistema do Trello que possa ter causado a indisponibilidade dos meus quadros.
Os quadros contêm informações importantes e eu preciso recuperá-los ou, ao menos, entender o que ocorreu.
Poderiam verificar a minha conta e confirmar se os quadros ainda estão armazenados nos servidores do Trello?
Posso fornecer os nomes dos quadros, links antigos, endereço de e-mail da conta e demais informações necessárias para identificação.
Obrigada.
Hi @Mayane Rabelo , :)
Hope you are doing well,
Welcome to the community!!
To get details about your account and boards, I have created this support ticket on your behalf. Please look out for an email from Trello support. Ticket: https://atlassiansupport.atlassian.net/browse/TRELLO-228460
Thanks.
Hi @Mayane Rabelo ,
Any chance you got direct links to the boards? Basically, finding a direct link to a board (formatted as https://trello.com/b/<board_id>/<board_name>) is the most effective way to identify the owning account.
Browser History: Search your history for trello.com/b/ to find recently visited boards.
Email Notifications: Search your inbox for Trello notifications, which often contain direct links to cards or boards.
Test Access: Paste a direct link into your browser. If you see an Access Denied or 404 error while logged in, it confirms the board exists under a different account.
You can also check for closed boards and see if they show up there 👀
And, if you were recently removed from a Premium or Enterprise workspace, you lose access to those boards immediately. You would need to contact the Workspace Admin to restore your access.
What you could do is start a free Trello Standard or Premium plan as you'll then be eligible to raise a ticket here: Atlassian Support 🎟️
The official team should be able to assist you and once you're done, you can switch back to free plan.
Cheers,
Tobi
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