issue being added to a project

[Pauline ALVAREZ]

Hi,

My colleague cannot add me to a project anymore. Error message is "Member is not active. The following person was not invited" followed by my name. Can you help please ? 

Best,

[Manon Soubies-Camy]

Hi @Pauline ALVAREZ and welcome to Community!

Users are marked as inactive if they haven't logged in to Trello for 90 days. Has your colleague tried adding your email address, to make sure they're not inviting another Pauline Alvarez who's inactive?

Hope this helps,

- Manon

[Pauline ALVAREZ]

Hi Manon, 

Yes he tried and it doesn't work. I tried logging out and back in, but still doesn't work, he's still getting "member is not active".

Best,

Pauline

[Pauline ALVAREZ]

Hi Manon,

Do you know how we can reach out to customer service directly ? I cannot find the contact and we've been having this issue for almost a month, so we would very much liked it being looked into.

Best,

Pauline