is actual customer support available?

[Brandon "Sunny" Sundheimermeyer]

How can I actually contact customer support? the contact support portal sends me to this forum, and the guidance here to a similar question was to link back to the same contact support page that sent me here. 

[Antonio Rodríguez _Deiser_]

Hey Brandon, I feel you — it's super confusing at first 😅

Basically:

• If you're on a free plan, this Community is the main place to get help. No direct support from Atlassian unless it's a billing or security issue.

• If you're on a paid plan (Standard, Premium or Enterprise), you should be able to contact support here: https://support.atlassian.com/contact
  Make sure you're logged in with a user that has product access and admin/billing rights.

Also, sometimes the site just redirects weirdly if you're not logged in properly.

Hope that helps! Let me know if you're still stuck.
Also, please, if this answer helped feel free to marked it as accepted, so it reaches more users!