how to login to Trello on iPad w two-step verification

[James Prieto]

I just updated my Trello app to use the latest Atlassian, two-step identification, which on my iPhone uses Face ID. When I try to log into Trello on my iPad, which only has fingerprint recognition, I am not able to login to Trello. How do I log into Trello on my iPad, using the latest two-step identification? Is this a bug? 

[Augusto Lisboa]

Hi James!

The option “Can’t use your security key” will offer you other options. I can’t test it on my side, so can you please confirm which options appear?

[James Prieto]

i’ve been unable to login to reply to this thread. i do most of my trello work from my ipad and am currently unable to login. using my iphone 11 with face recognition and am finger typing this response. 

on ipad air 2 when i click on “Can’t use your security key?” it takes me to a very similar screen which i’m including below with the two options: “Can’t find your recovery key?” and “Use your security key” neither of which helps me make progress. 

I was not given a recovery key when i updated  Trello on my iphone 11. 

I would like to disable the two-step authentication so that i can use Trello again on my ipad air 2. 

can you help?

[Augusto Lisboa]

Since you mentioned, you can access Trello on your iPhone using Face ID, check if you can disable 2FA from there:

• Log into Trello on your iPhone.
• Go to your account Profile and Visibility.
• It will open your browser, so go through the “Settings.” tab
• Scroll all the way down and look for the two-factor authentication section.
• Disable 2FA from there, if possible.

[De_jewel Chidinma]

how to use trello on laptop