how to find the site URL of your product within my organization?

[Saskia Sessions-Puplett]

I am trying to contact trello for support regarding an account issue. to contact support you have to enter the site URL of my product within my organisation. how do I find this site name?

it says it should be in the format mysitename.atlassian.net - but I cannot see that anywhere (the URL when I am in trello is a trello.com URL).

Atlassian support directs me towards admin.atlassian.com, and then to look under products - but I see zero products in the list.

is there a direct email address you can contact for support? 

[True Level INFO]

Did this get resolved? We have a pid account for Trello and need to contact customer support but can't. How to we contact support?...

[Lara]

Hi Saskia,

Thanks for reaching out! Lara here from Trello Support.

Sorry for the confusion on the support contact page. The site URL refers to the Jira or Confluence product, rather than Trello.

With that said, Trello Free comes with Community Support. However, I can see that you might need help with your account so I've gone ahead and created a support ticket on your behalf.

Keep an eye out for an email from us!

Lara

[wcrush]

Hi Lara, 

Im in the same boat.  How do i get a hold of Trello support? 

[Louise Law]

I am in the same boat too - how do I get hold of Trello support? I've gone around the houses ALOT. Our Trello admin left and I can't assign myself admin or manage the team online.

[John Funk]

https://support.atlassian.com/contact/#/

[Louise Law]

@John Funk This link is no good as It requires an atlassian URL to log a call - I tried loads and all sites, GenAI say this is a problem for Trello-only users - Trello users only don't have Atlassian URL - can you create a support ticket over to the Trello Group?

[John Funk]

Go ahead and create a new post and you can tag me. Then we can see if someone from Atlassian can come help with your particular issue. 

[Louise Law]

Created one here @John Funk -> https://community.atlassian.com/forums/Trello-questions/Can-t-get-any-support-because-I-only-use-Trello-help/qaq-p/3185318

Couldn't seem to tag you in the actual question. This support process is very frustrating and confusing...

[John Funk]

I see that Atlassian has already responded. Let me know if you are still not able to get it done. 

[John Funk]

Hi Saskia - Welcome to the Atlassian Community!

I am going to move this ticket over to the Trello group.